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[SOLVED] Chimp300, 1.11: preset type selection on chimp screen with ext screen



09-01-2021, 05:49 PM #1
bab Offline Junior Member **
Posts:11 Threads:3 Joined:Dec 2017
type of the Desk : Chimp300G2
Software Version: 1,11
External Display Connected, is a touchscreen?: Yes (DELL or Netum = same issue)
Connected USB Devices: Yes external touchscreen

Description:
impossible to change preset type vue on the Chimp Screen when a touch screen is connected. Work on the external screen. 
When the external screen is disconnect it's working again.
I tried with using a mouse but same issue.

Additional Information
Please see this video: 

12-01-2021, 05:57 PM #2
denishessberger Offline Senior Member ****
Posts:203 Threads:8 Joined:Aug 2018
Hi Bab,

sorry for the late response.

Can you see if the issue still persists for you in 1.12 ?

Otherwise, you can restart the Chimp UI using Shift + Open + S4 - this should fix the issue. This is a known issue which is caused by a combination of Operating System and Framework that we use, and unfortunately is outside of our reach to fix.

Denis

14-01-2021, 05:25 PM #3
bab Offline Junior Member **
Posts:11 Threads:3 Joined:Dec 2017
Hi Denis, I'll try this next time. The Chimp is on Studio TV, I'm not working in this place this week.
The 1,12 is still in beta?

14-01-2021, 05:58 PM #4
denishessberger Offline Senior Member ****
Posts:203 Threads:8 Joined:Aug 2018
Yes, 1.12 is still beta and the next version will only be the multicell release - so there will not be a final 1.12 release.

However, restarting the UI only using Shift + Open + S4 would be the closest workaround / fix that comes to my mind.

Denis

25-01-2021, 10:48 AM #5
bab Offline Junior Member **
Posts:11 Threads:3 Joined:Dec 2017
Hi Denis, Shift + Open + S4 as fix the issue. Thank's 👍🏼

29-01-2021, 02:40 PM #6
denishessberger Offline Senior Member ****
Posts:203 Threads:8 Joined:Aug 2018
Hi there,

thats great to hear!

Denis






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