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I've received a tourpack with version 1.08. Banana wing is connected and working but when I look in setup menu at the outputs DMX universe 3 and 4 are shown as Disabled.
Seems if wing has not unlocked the additional universes.
May this be a software bug?
Any hints?
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Tried to change the USB Cable between Wing and Console, I had the same problem and the solution was to change the USB Cable.
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(10-02-2019, 01:42 AM)MSteger Wrote: Tried to change the USB Cable between Wing and Console, I had the same problem and the solution was to change the USB Cable.
Hi Martin,
Thanks for the hint! Today I had the possibility to try your suggestion. Unfortunately it did not work and the universes are still not accessible. Everything else is working, just the universes 3 & 4 are not available.
BTW I tried this without having anything connected to universe 1 & 2. Don't know if this matters.
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Should not matter if universe 1&2 , does the wing work correctly? So do you see the faders on the second touchscreen?
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For me it looks like it works correctly. I can use commands like LINK+Play-Button of Fader on Wing and the window to link a cueList appears.
So for me it seems like the connection works. Are you on the latest firmware V1.08?
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So maybe it's the same issue as a colleague of mine had, he had to send it to Highlite back for repair. Now it's working properly.
So I would suggest you contact Highlite.
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Ok, thanks. I'll contact the dealer where I bought it.
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Hi Edi,
it indeed sounds like a comunication problem between the two.
if you have an USB HUB available, please use this inbetween the Chimp and the Banana.
as it acts as a data buffer, this could just solve the issue.
Feed your Chimp, Keep Calm or go Banana's!!
Best regards, Ron
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(13-02-2019, 09:01 PM)Ron Wrote: Hi Edi,
it indeed sounds like a comunication problem between the two.
if you have an USB HUB available, please use this inbetween the Chimp and the Banana.
as it acts as a data buffer, this could just solve the issue.
Hi Ron,
Is this a known problem and your suggestion thought to be a workaround before it is really fixed?
I don't want to be forced to use a USB hub to fix a problem in the communication between chimp and wing that should work "by design". Also it is strange, that the rest of the communication works, except for the unlocking of universe 3 & 4.
And really weird is, that I already had three times when it worked as it should...
Best regards,
Edi
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Hello try to cut of the power from the wing after the full start of the chimp the it will be unlocked, i has the same problem after the uptate to 1.08
